My Gems Jewelry will resize for any our rings that does not fit for you by free-of-charge (+/- no more than 3 sizes). Please contact us for more information at [email protected] or call 02-853-9386. The resized ring process will be take 1 day of service after receiving it. However, to ensure the closest fit possible, please use our ring size guide before placing your order.

Our prices comply with the current diamond market and may fluctuate based on the Rapaport Price List, which is the international benchmark used to establish diamond prices in major markets. The cost of individual jewelry items may also increase or decrease based on international gold and platinum trading prices.

My Gems Jewelry uses the PayPal online payment system, which ensures that all personal information submitted to us is completely secure. There is an additional fee of 4.5% in order to use this system but they accept all major credit cards and are one of the safest methods to make payments online. Alternatively, you may make a direct bank transfer.

Once we receive the payment for your order, we immediately start on production and secure your diamond. Unfortunately, this also means that we do not accept order cancellations as we have already invested in your request. However, we offer a 30-day exchange policy on certain items for full store credit.

Please contact us directly at 02-853-9386 or [email protected] for detailed instructions on returning an item.

For delivery by mail, once your order has been received and confirmed, we will send you an email with a tracking code to stay updated on the status of your item(s).

All orders from My Gems Jewelry will be delivered straight to your specified address with no shipping fee. We use credible and registered shipping agents to get your jewelry safely to you.

Yes, we will purchase the insurance to protect your jewelry upon delivery.

All jewelry will come in a size-appropriate box that is also perfect for storing your item for safekeeping. Rings will be placed in an elegant box that is ideal for proposing or gifting.

We offer the worldwide shipping for the customers. For shipping outside Thailand, My Gems Jewelry has the extra charge for the shipping fee which depend on the country that we deliver.